Frequently Asked Questions

 

 

Do I need any experience to ride?

 

All of the horses at Kay's Acres are professionally trained and beginner friendly. Most of our riders have little or no riding experience. The horses know their jobs well and always enjoy taking first time riders. Also, the rides are walk only for the safety of horse and rider. 

 

How many horses can I book for a trail ride?

 

We can take up to six "rental" horses along with a guide. For larger parties we  are required to go out in separate groups to abide by Virginia state law.

 

How long are the trail rides?

 

The entire experience is usually an hour and a half - two hours. This includes interactions with horses upon arrival, an arena orientation and safety brief, as well as visiting with our petting zoo animals. If you are late and there are others scheduled at the same riding time, unfortunately we cannot wait for your group to arrive.

 

What should I bring?

 

It is always a good idea to bring sunblock & bug spray (just in case).

 

What should I wear?

 

We recommend long pants and closed toed shoes.

 

Can we run the horses?

 

No. Under no circumstances may the horses be ran. Not only is it dangerous to the horse, but also the riders around you. 

 

What’s is the weight limit?

 

Our weight limit is 250LBS. We do understand that taller individuals sometimes weigh more than that, therefore we try to be as flexible as possible. Factors considered include ground condition, workload for the animal, and terrain ridden. Please feel free to call with any questions or concerns regarding the weight limit.

 

Can I ride double on the trails?

 

Children must be four years old or under AND be able to fit comfortably IN the saddle with the adult. We will make exceptions for five year olds under fifty pounds. Generally, the adult needs to weigh around 180LBS or less in order for the children to have enough room. Not all of the horses are accepting of double riders. So,  if you will have little ones in your group riding tandem, make sure to call further ahead of your desired  riding date for your reservation. This way we can be sure to have our "double horses" available.

 

Do I need reservations?

 

Yes. Reservations are required for all Kay's Acres services.

 

What payment methods do you accept?

 

We accept cash and all major credit cards to hold your reservation. Cash may be paid for balances.

 

What if the weather is bad?

 

If we end up having poor weather during the time you are scheduled to ride we will either wait it out or try very hard to reschedule. A lot of times it is just a passing shower and we can still get out on the trail... just a few minutes behind schedule. Also, if you have reservations PLAN ON COMING unless we call you. We will ALWAYS let you know if we will need to cancel due to bad weather. If you don't hear from us then you should still plan on being there for your ride. If we cancel because of weather, we will simply reschedule your ride or event for a later date.

 

What is your cancellation policy?

Half cost non-refundable deposit for future services must be made at time of booking. Non-refundable payment in full is required when booking within 72 hours of requested appointment.   

In the event of unsafe riding conditions or cancellation on behalf of Kay’s Acres, LLC, payment will be retained and applied to next availability for up to 60 days. Cancellations per customer request must be made within 48 hours prior to appointment to reschedule. Deposit for cancelled services within 48 hours may be applied to other Kay's Acres services upon customer request and availability.  $10 rebooking fee applies to all changes. In the event of a no-show, full deposit will be retained by Kay’s Acres, LLC.

 

Is there a guide?

We always send out an experienced friendly guide with our groups.

 

Can we take pictures?

 

Yes, we invite you to take as many pictures as you would like while on the ground. Your guide will also have a camera to take pictures throughout your ride. We ask that while on your horse, that your hands and attention are available for your ride.

 

Can we bring treats?

 

Yes, of course! We do ask that you only bring carrots for treats. Some of the horses have an intolerance for sugar. Carrots are safest.

 

Is it customary to tip our guide?

Yes, gratuities are welcome and appreciated.

(757) 932-0551

800 Lummis Rd Suffolk VA United States 23437

©2017 by Kay's Acres, LLC.